NITO EXPLOR currently handles bookings directly with customers by telephone. Payment arrangements are communicated to the customer during the booking process before the booking is confirmed.
1. Payment Methods
Depending on the booking and the payment arrangements available at the time, customers may be able to pay by:
- Card payment arranged during a telephone booking.
- Electronic Funds Transfer (EFT) to the NITO EXPLOR business account.
NITO EXPLOR will communicate the applicable payment method and amount before payment is requested.
2. Card Payments
Where card payment is available, customers may be assisted with the payment process during the booking call.
Customers should follow the payment instructions provided directly by NITO EXPLOR during the booking process.
3. EFT Payments
Customers who choose EFT will receive the applicable NITO EXPLOR banking details directly during the booking process.
Customers should verify the banking details before making payment and should use only the banking information supplied directly by NITO EXPLOR.
4. Payment Confirmation
A payment may need to be confirmed before a booking is treated as fully confirmed.
Where EFT is used, customers may be asked to provide reasonable proof of payment so that the transaction can be identified and matched to the booking.
5. Booking Amount
The amount payable will depend on the selected experience, number of visitors, applicable pricing and any special booking conditions.
The applicable amount will be communicated to the customer before payment is requested.
6. Failed or Unconfirmed Payments
If a payment is unsuccessful, cannot be identified or cannot be confirmed, NITO EXPLOR may require the customer to provide additional information or use another available payment method.
Availability of a booking is not guaranteed until the booking has been confirmed by NITO EXPLOR.
7. Refunds
Where a refund is applicable, it will be handled according to the NITO EXPLOR Cancellation & Refund Policy and the circumstances of the booking.
Customers should contact NITO EXPLOR directly regarding any payment or refund enquiry.
8. Contact
NITO EXPLOR (PTY) LTD
Phone:
073 067 8577
Email:
nitoexplor@gmail.com
Seaview Farms, N6 Road, Thornvalley,
East London, 5201, South Africa
Operating hours: Monday – Saturday · 08:00 – 17:00