These Terms & Conditions provide the general terms applicable to bookings, payments and visits to NITO EXPLOR (PTY) LTD. Customers should read these terms together with the individual policies listed on the NITO EXPLOR website.
1. About NITO EXPLOR
NITO EXPLOR (PTY) LTD provides wildlife viewing, lion viewing and guided visitor experiences at Seaview Farms, N6 Road, Thornvalley, East London, 5201, South Africa.
2. Bookings
Bookings are currently handled directly by telephone.
A booking is only considered confirmed once NITO EXPLOR has confirmed availability and the applicable payment or payment arrangement has been completed.
Customers should review the Booking Policy for further information.
3. Booking Information
Customers are responsible for providing accurate information required to arrange and administer their booking.
This may include the customer's name, surname, telephone number, visit date, number of visitors, selected experience and other information reasonably required for the booking.
4. Prices and Payment
Prices may vary according to the selected experience, number of visitors, promotions and applicable booking conditions.
The applicable price will be communicated to the customer before payment is requested.
Payment arrangements may include card payment handled during the booking process or EFT, depending on the payment options available.
Customers should review the Payment Policy for further information.
5. Cancellation and Refunds
Customers who need to cancel or change a booking should contact NITO EXPLOR as soon as possible.
Any applicable refund or rescheduling arrangement will depend on the booking conditions and circumstances.
Customers should review the Cancellation & Refund Policy for further information.
6. Visitor and Animal Safety
Visitors must follow all reasonable safety instructions provided by NITO EXPLOR staff, guides and authorised personnel.
Visitors must remain within designated areas and must not enter restricted animal areas without permission.
Visitors must not touch, feed, tease, provoke or interfere with animals unless specifically authorised and supervised as part of an applicable experience.
The Visitor & Animal Safety Policy forms part of these terms.
7. Children and Minors
Children and minors must remain under the direct supervision of a responsible parent, guardian or accompanying adult.
Certain experiences may have age, height or other safety requirements.
Customers should review the Children & Minors Policy before booking where children will be attending.
8. Weather and Operational Conditions
Wildlife experiences may be affected by weather, environmental conditions, animal welfare, maintenance, safety concerns, emergencies or other operational circumstances.
NITO EXPLOR may delay, modify, suspend or close an experience where necessary.
Customers should review the Weather & Park Closures Policy for further information.
9. Photography and Video
Visitors may generally take personal photographs and videos provided that they follow safety instructions and do not disturb animals or interfere with other visitors.
Commercial photography and filming may require prior permission.
Customers should review the Photography & Video Policy for further information.
10. Visitor Conduct
Visitors are expected to behave respectfully towards staff, other visitors, animals and property.
NITO EXPL may require a visitor to leave an activity or restricted area where the visitor fails to follow reasonable instructions or creates a safety risk.
11. No Guarantee of Specific Wildlife Sightings
Wildlife is naturally unpredictable. NITO EXPLOR cannot guarantee that visitors will see a particular animal, behaviour or wildlife event during a visit.
Wildlife sightings may vary according to animal behaviour, weather, environmental conditions and other factors.
12. Personal Information
NITO EXPLOR may collect and use personal information reasonably required to respond to enquiries, administer bookings, communicate with customers and maintain appropriate business records.
Customers should review the Privacy Policy for further information.
13. Changes to Policies
NITO EXPLOR may update its policies and website information when necessary.
The version published on the website will show the applicable effective or last-updated date.
14. Contact Information
NITO EXPLOR (PTY) LTD
Seaview Farms, N6 Road, Thornvalley,
East London, 5201, South Africa
Phone: 073 067 8577
Email: nitoexplor@gmail.com
Operating hours: Monday – Saturday · 08:00 – 17:00
15. Important Notice
These website terms are intended to clearly communicate the general rules applicable to NITO EXPLOR bookings and visits. They should be read together with the individual policies published on the NITO EXPLOR website.
NITO EXPLOR recommends that these terms and its other policies be reviewed periodically to ensure that they accurately reflect the business's current practices and applicable requirements.